Contact Jan@Vromant.com to book for a speaking or training and consulting engagement.

• ASP in Denver, CO

[December 2002]

Applied ITIL framework to HP OV SD implementation. Developed the CoM process around a pilot implementation of HP OV SD tool. Assisted in defining strengths and weaknesses in the process design. Started integration of CoM with existing ChM.

• MSP in Manhattan, NY

[July - September 2002]

Applied ITIL framework to HP OV SD implementation. Developed the processes around the implementation of the HP OV SD tool. Design of the process charts of IM, PM, ChM, CoM, SLM. Developed communication and training plans and led the training for the Help Desk staff [with ITIL Certification], the Sales staff, and the Executive group. Assisted Executive Vice-President in definition of 'Services', understanding of SLM, and related marketing efforts.

• University medical center in Nashville, TN

[April - May 2002]

Applied ITIL framework to an HP OpenView ServiceDesk 4.0 [HP OV SD] implementation. Developed the Incident Mgmt [IM] process around the implementation of the HP OV SD solution. Developed the communication plans and did the ITIL Foundation training. Assisted the Help Desk in defining metrics and improvement actions. Design of the process charts of IM, PM.

• Manufacturer in Cleveland, OH

[March - April 2002]

Applied ITIL framework to an Asset Management implementation. Developed the CoM process around Argis of Intraware / Computer Associates. Did a mini-assessment of the ITIL maturity of the IT department. Built interface with Procurement.

• Software developing company in Houston, TX

[December 2000 - March 2001]

Startup of IT Service Management consulting group. Negotiations of Service Level Agreements. Developed and negotiated a Service Level Agreement between the Product Development group [with outsourcing in Bangalore, India] and the internal IT department, using methodology developed by Business to Business Solutions, LLC.

•Automobile OEM company near Stuttgart, Germany

[February 2000 - August 2000]

Improvement of process cycle time of a time-to-market process in an R&D group by establishing cross-functional teams and assisting in systems assessment, barrier identification and removal, and competitive process improvements.