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ITIL provides a collection of best practices, focusing on the mandate for the IT group to deliver a quality service to the business customers by targeting the IT processes. The recommendations of ITIL, which are common sense, and presented in an organized way, center around the balancing of the expectations of the business customer with the abilities of the IT group. The ability of the IT operations to deliver a particular IT service at a required level is related to the capacity of the IT infrastructure; this capacity is determined by performance thresholds, and the capacity needs should serve as the basis for the IT budget. ITIL provides the guidelines around the building blocks of the cascading effect.
• Capacity Management and Business Requirements • Missing Link • Cascade • ITIL • Commitment, Planning, and Belief •