Title: Building Your IT Service Portfolio To Deal With Hard Economic Times
Track: Pre-Convention Workshops & Forums
The IT Service Portfolio is critical given today's economic challenges. Learn how to define your IT services, recast costs and build your portfolio into a series of IT investments. Take your own real-world services and simulate a 90-day effort to transform your IT organization into a valued service provider.
A workshop in collaborartion with Randy Steinberg (Deloitte Consulting)
•
ITSMF 2009 - September 21, 2009 10:00 AM - 11:00 AM
Title: Defining an IT Service - The Root Cause of All IT Issues
Track: Service Portfolio Management - Ysour quickest route to greater business value
One of the biggest struggles within IT is defining what is really delivered from a business perspective which leads to many problems. Get it straight with this highly interactive session. Participants should bring in their service examples where they will be rated through the ITIL Service-O-Meter for business value.
A workshop in collaborartion with Randy Steinberg (Deloitte Consulting)